About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…

…with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Part Time Residential Service Attendant who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Guestroom Attendant, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Residences Management Team.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. Part Time Residential Service Attendant, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return, you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Prop

osition.

Essential Functions

Greets owners/residents and their guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the property.
Remain in assigned post position, maintaining correct stance.
Assists owner/residents and their guests descending from cars.
Gives verbal greeting to anyone arriving/departing to/from the Residences.
Greets individuals and opens the front door as they arrive/depart from the Residences or when passing and offers them assistance if appropriate.
Assists anyone arriving and departing with packages, luggage etc.
Delivers and retrieves all requested items to/from the residential units. Places all the requested items to storage or the desired area requested with the utmost care.
Maintains proper records of all deliveries, pick-ups and errands.
Assist in all inquiries in connection with the Residences, Hotel, property and surrounding area overall.
Ensure prompt transportation services as necessary for arriving and departing residents and their guests.
Announces arrival of residents/owner and/or their guests by radio to the Residences Concierge.
Ensures the smooth flow of traffic in front of the property/drive by directing cars and taxis to the appropriate positions.
Monitors front entry area for traffic flow and safety. Maintain and assist in keeping a safe/clean entrance area.
The ability to follow proper payroll procedures.
Ensure the safety and security of residents and guests, and the protection of the property.
Ensure safety and security of all luggage and all packages and for all other items.
Keep departmental team members apprised of weather conditions or any other pertinent information,
Perform an active role in building emergency procedures.
Maintain the highest standards of security, hospitality and service. Handles all residents and their guests interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves complaints, assists in all inquiries. Dynamically advance the level of service provided to the residents.
The ability to keep the sidewalk clean from all debris at all times (including but not limited to trash, cigarette butts, shoveling snow etc.).
The ability to review all materials concerning daily events & functions, which might be scheduled within the Residences, Hotel and property overall.
The ability to perform other tasks or projects as assigned by supervisor.
Maintain records and documentation as assigned.
Assists with responsibilities and duties in the absence of or heavy volume in the areas of Concierge.
Additional duties as may be assigned.
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Handbook.
Works harmoniously and professionally with co-workers and supervisors

Preferred Qualifications and Skills

Education: High school graduate or equivalent
Experience: 3-5 years previous experience in hospitality industry, preferably a four or five star hotel or luxury Residence
Skills and Abilities: Ability to read and speak English in a clear manner. Must have an eye for detail.

What to Expect: You Will…

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

https://careers.fourseasons.com/us/en/home

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown

We look forward to receiving your application

Hourly Rate of Pay- $33.08-$44.10

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

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